Thank You For Your Purchase
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At Watershed Rolling Paper, we prioritize customer satisfaction and aim to provide a seamless shopping experience.
This policy outlines the general conditions and terms for returns and refunds of products purchased through our online store.
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See each product for specefic refund and return policy.
Eligibility for Returns
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Time Frame: Products may be returned within 30 days from the delivery date.
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Condition: Items must be unused, in their original packaging, and in resalable condition.
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Proof of Purchase: A valid receipt or order confirmation is required for all returns.
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Non-Returnable Items
The following items are not eligible for return:
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Used products.
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Items not in their original condition or missing parts not due to our error.
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Products returned more than 30 days after delivery.
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Return Process
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Initiate a Return: Contact our Customer Service team at watershedltd@watershedrollingpaper.com to request a return authorization.
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Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.
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Processing Time: Once received, returns will be inspected, and a refund will be processed within 7-10 business days.
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Refunds
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Method: Refunds will be issued to the original payment method.
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Amount: The refund will cover the purchase price of the returned item(s), excluding original shipping costs.
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Notification: Customers will receive an email confirmation once the refund has been processed.
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Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact our Customer Service team.
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Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 7 days of delivery. We will arrange for a replacement or refund upon verification.
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Exceptions
Certain products may have specific return policies. Please refer to the product description for any exceptions.
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Changes to This Policy
Watershed Rolling Paper reserves the right to modify this policy at any time. Changes will be posted on our website with the effective date.
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Contact Information
For questions or concerns regarding this policy, please contact us at:
By making a purchase on our website, you agree to this Refund and Return Policy.