Thank You For Your Purchase
At Watershed Rolling Paper, we prioritize customer satisfaction and aim to provide a seamless shopping experience.
This policy outlines the general conditions and terms for returns and refunds of products purchased through our online store.
See each product for specefic refund and return policy.
Eligibility for Returns
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Time Frame: Products may be returned within 30 days from the delivery date.
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Condition: Items must be unused, in their original packaging, and in resalable condition.
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Proof of Purchase: A valid receipt or order confirmation is required for all returns.
Non-Returnable Items
The following items are not eligible for return:
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Used products.
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Items not in their original condition or missing parts not due to our error.
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Products returned more than 30 days after delivery.
Return Process
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Initiate a Return: Contact our Customer Service team at watershedltd@watershedrollingpaper.com to request a return authorization.
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Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.
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Processing Time: Once received, returns will be inspected, and a refund will be processed within 7-10 business days.
Refunds
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Method: Refunds will be issued to the original payment method.
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Amount: The refund will cover the purchase price of the returned item(s), excluding original shipping costs.
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Notification: Customers will receive an email confirmation once the refund has been processed.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact our Customer Service team.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 7 days of delivery. We will arrange for a replacement or refund upon verification.
Exceptions
Certain products may have specific return policies. Please refer to the product description for any exceptions.
Changes to This Policy
Watershed Rolling Paper reserves the right to modify this policy at any time. Changes will be posted on our website with the effective date.
Contact Information
For questions or concerns regarding this policy, please contact us at:
By making a purchase on our website, you agree to this Refund and Return Policy.